How to submit a complaint
Use the complaint form or contact support@ke-hub.com. Include your full name, email, Telegram username, product or access area, payment reference if relevant, a clear description, supporting evidence and requested resolution.
Review process
Kira Engineer Hub aims to acknowledge complaints within 7 business days where practical and provide a response within 30 business days where practical. Complex matters may require more time.
Complaint types
Complaints may relate to payment issues, community conduct, membership access, privacy matters, content concerns or technical access.
Confidentiality and rights
Complaint records are handled as confidential support information. Nothing in this procedure limits rights that cannot lawfully be excluded.